Member Services Support Technician, FT, 35hrs per week

Salary: $60,000/year

Location: Remote work with travel to member libraries

Library Connection, Inc. is a nonprofit consortium of one academic and 31 public libraries located in Connecticut. We provide expert systems and database management support for a shared integrated library system; resource sharing; group purchasing; and access to a large, shared collection of downloadable e-books, e-audiobooks and digital magazines.

We are seeking a full-time Member Services Support Technician to join our growing team. This position reports directly to the Executive Director and is responsible for providing direct technical support for the hardware and software used in the day-to-day operations of member libraries; supporting member-facing programs and services; and managing the routine maintenance of third-party vendor products offered through LCI.

This is a remote position with regular travel to member libraries to provide support as necessary. LCI supplies all employees with a company-owned cell phone and computer. Approved travel is eligible for mileage reimbursement at the IRS approved rate and employees receive a flat-rate monthly reimbursement for internet expenses. LCI provides a generous benefits package including medical and dental insurance, a 403b retirement plan, as well as vacation time, sick time, personal time, and paid holidays.

For a full position description and a list of required and preferred qualifications, please see the position description here. To apply, please send your resume, cover letter, and list of three references to apply@libraryconnection.info by September 15, 2023.